Fast Pens

Need help? Call us on 01790 755 833

Frequently Asked Questions

What is your minimum order?

We have no minimum order quantity. You can order just one pen!

What is the difference between digital printing and laser engraving?

Laser engraving is a process that permanently marks a metal pen using a high-precision laser that is programmed to the shape of your logo or design. This method is the most durable method of branding metal pens, but because a laser is used rather than ink, it always appears in one single colour. Laser engraving produces a crisp white design on most pens, but on some pen colours it may appear as a light grey.

Digital printing uses coloured inks to print your design directly onto the surface of the pen in an almost unlimited number of colours. The digital inks are still very hardwearing and can even produce small text and gradients.

Do you print on one side of the pen or both sides?

The prices shown on the website include your design printed (or laser engraved) on to one side of the pen. Printing on both sides is available for most of our pens if required. Please contact us for a quote if you require double-sided printing or engraving.

How are the pens supplied?

Pens are usually supplied in bags or boxes with 50 pens in each bag/box.

How much do you charge for delivery?

All orders delivered to the UK have FREE UPS courier delivery! Where available, we also offer a choice of delivery upgrades as part of the online ordering process. If you're ordering 1-100 pens before 10:30am you can even have them despatched the same day! To see our current list of delivery options please see our Service & Delivery Options page. All of our orders are sent by UPS courier.

Do you offer international shipping?

Yes, we have options for delivery in the UK, Europe and the Rest of the World. Please see our delivery page for more information.

How fast are your turnaround times?

Our turnaround times are the fastest in the industry!

  • Orders of 1 - 1000 pens will be despatched on the next working day
  • Orders of 1001+ pens will be despatched in just 3 working days

For more information, please see our Service & Delivery Options page for our current service and delivery choices.

If you need your pens quickly, or to a strict deadline, we have a number of express services and courier options to get them to you even faster. Contact us to see how quickly we can produce your custom printed pens.

Are there any setup or design fees?

Here at Fast Pens we are proud to say that we have no hidden charges. To keep ordering simple, all that you pay is the cost of the pens, delivery (where applicable) and VAT on the total. That means no origination fees, no setup fees and no design fees!

How much do your products cost?

All of our prices are based on the quantity of pens. The more you buy, the cheaper each pen becomes. If you want to order online straight away, simply choose your product and follow the order process! To see our full pen price list, visit our Prices page.

How can I pay for my order?

There are 4 different methods of payment that you can choose from on our website:

  • Credit / Debit card
  • PayPal
  • Bank transfer
  • Cheque

The Credit / Debit card and PayPal options are an instant payment, causing no delay to your order. Bank transfer can take between 24-72 hours to be confirmed and cheques may take several working days to clear. If you choose to pay by bank transfer or cheque your order will be placed on hold until payment is received or your cheque has been cleared.

How does your service compare to others?

Our quality of service is the best in the industry and we strive to keep it that way. At Fast Pens we offer a reliable, friendly service and we invite you to give us a call at any time on 01790 755 833.

How long have you been in the industry?

We have been in the printing industry for more than 40 years, gathering a vast amount of professional knowledge that we can use to help you create the perfect custom printed pens for you or your company.

Other aspects of promotional printing that we can provide you with include Stickers & Labels, Name Badges, Heat Seal Transfers, T-Shirt Vinyl, Plotter Cutters and Workwear.

Do you supply a digital proof before printing?

If you order your printed pens on our website, a digital proof will be shown on screen after you click the "Finished Designing" button. Please check this carefully to ensure everything looks correct.

If you place your order via email we will send you a PDF proof for approval. The order will not enter production until the PDF proof has been approved in writing (email) and payment has been received. If at all possible, it's always faster to place your order on our website as there are no delays for emails to be sent/received and no waiting for artwork approval.

How do you print the pens?

We print our pens using state of the art, high resolution digital printing machines. We print using hardwearing CMYK inks.

How do you engrave the pens?

We engrave our pens using state of the art, high precision digital laser engraving machines.

How do you prefer my artwork / logo to be supplied?

When designing your pen online, the website allows you to upload .jpg .jpeg .png .gif .pdf .eps and .ai files. Via email, we can accept logos and badge designs in almost any format, just send us the best quality logo you have and we'll be able to produce the best possible result.

As a general rule, our preferred file formats are .pdf .ai and .eps. Other common file formats that we can accept include .jpg .jpeg .doc and .docx. As previously mentioned, we can open almost anything. In the unlikely event that you send us a file we cannot open, we will contact you about your options. We can currently accept files via email up to around 10MB. To find out more about submitting your own artwork and logos please visit our artwork guidelines page.